Frequently Asked Questions
Q: Are you a Registered Provider for the new Canadian Dental Care Plan (CDCP)?
A: Yes, Mardi Frise is a Registered CDCP Provider and is available to see covered seniors and other eligible participants.
Q: What are your hours?
A: We see patients by appointment only. Early morning, evening and weekend appointments are available. Call or email and we will do our absolute best to accommodate your scheduling preferences.
Q: Do I have to change dentists if I see a hygienist at Richvale Dental Hygiene?
A: A common question and the answer is absolutely not. Your choice in respect of hygiene care has no bearing on your choice of dentist.
Q: What if my dentist has special instructions?
A: We work with your dentist and consider their input in the exact same way as if they were in the treatment room next door.
Q: Are there any initial charges of set up fees?
A: No, we only bill for care provided.
Q: How do I book an appointment?
A: Call or e-mail any time.
Q: Can I choose who provides my hygiene care?
A: Yes, all appointments will be booked with the specific hygienist of your choice.
Q: Can I speak to someone before I choose to book an appointment?
A: Absolutely. Please call or e-mail Mardi Frise at any time and she would be more than happy to answer your questions and discuss your hygiene care options. We also welcome you to come visit the clinic before making any decisions.
Q: Do you accept insurance?
A: Yes, we can bill most insurance plans directly for covered care.
Q: What other forms of payment does Richvale Dental Hygiene accept?
A: Cash, Cheque, Visa, Mastercard, American Express and Debit.
Q: Are you accessible by public transit?
A: Yes, we are located on the East side of Bayview Avenue, just north of Hwy 7 and there is a Viva/York Region Transit stop directly in front of our building. There is also a Southbound stop directly across the street.
Q: Do any dentists work at Richvale Dental Hygiene?
A: No, we only provide dental hygiene care.
Q: I didn't know dental hygienists worked on their own...is this new?
A: In 2007, Ontario amended the Dental Hygiene Act to allow duly authorized hygienists to "self initiate", which means they can plan and provide care independently.
Q: Is dental hygiene a distinct health care practice?
A: In Ontario dental hygiene is a distinct health care profession under the Regulated Health Professionals Act and is regulated by the College of Dental Hygienists of Ontario (CDHO); which is separate and distinct from the Royal College of Dental Surgeons of Ontario (RCDSO).
Q: Where can I learn more about dental hygiene and dental hygienists?
A: you can visit any or all of the following web sites:
College of Dental Hygienists of Ontario
Ontario Dental Hygienists Association
Canadian Dental Hygienists Association